Thank you for shopping with Lavadene African Net Sponge. We always aim to process and dispatch your orders as quickly as possible. Our Shipping Policy Australia explains our order processing times, delivery options, shipping costs, and delivery process. Please review the information below to understand how we prepare, ship, and deliver your order.
🇦🇺 Domestic Shipping Within Australia
We proudly ship all orders from our fulfilment hub in Victoria, Australia, using Australia Post to ensure reliable tracking and secure delivery across the country.
Shipping Options
FREE Standard Shipping
- Available on every order
- No minimum spend required
- Sent via Australia Post Standard Post
Express Post Upgrade
- Available at checkout
- Small flat-rate fee
- Calculated automatically during checkout
⏱️ Processing & Handling Times
Order Processing
- We process orders within 1–2 business days.
- We dispatch orders from Monday to Friday, excluding Victorian public holidays.
Order Cut-Off Time
Orders placed:
- Before 2:00 PM AEST (Monday–Friday): Begin processing the same business day.
- After 2:00 PM AEST on Friday or during the weekend: Begin processing on the following Monday.
🚚 Estimated Delivery Times
| Shipping Method | Metro Areas | Regional / WA / NT | Cost |
|---|---|---|---|
| Standard Post | 2–8 Business Days | 5–10 Business Days | FREE |
| Express Post | 1–4 Business Days | 2–5 Business Days | Small Flat Fee |
Please Note: Delivery estimates are provided by Australia Post and may vary during public holidays, peak shopping periods, or unforeseen carrier delays.
📦 Order Tracking
Once we dispatch your order, we will send you an automated shipping confirmation email with your Australia Post Tracking Number.
You can track your parcel by:
- Clicking the tracking link included in your email.
- Entering your tracking number on the Australia Post tracking website.
📍 Shipping Address & Re-delivery
Please ensure you enter your shipping address correctly during checkout.
If Australia Post returns your parcel because of any of the following reasons:
- An incorrect or incomplete address was provided,
- The parcel was unclaimed at your local post office, or
- Delivery could not be completed due to customer error,
The complimentary shipping offer will no longer apply.
To have your order re-dispatched:
- The customer is responsible for the full postage cost.
- A secure payment invoice will be emailed.
- The order will be re-shipped once payment has been received.
📧 Need Help?
If you have any questions about your order or need assistance tracking your parcel, our Melbourne-based customer support team is happy to help.
Email
sales@africannetsponge.com.au
Phone
0415 850 296
Thank You
We appreciate your support and look forward to helping you enjoy your authentic African Net Sponge. Thank you for choosing Lavadene African Net Sponge.